Using this website

Harlow Flooring Ltd takes your privacy very seriously.  Harlow Flooring Ltd has adopted this Privacy & Cookies Policy as we recognise the right of people to keep their personal information private.  This Privacy & Cookies Policy covers Harlow Flooring’s treatment of personally identifiable information that we collect or hold.

If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of our Privacy & Cookies Policy which govern Harlow Flooring’s relationship with you in relation to this website.  If you disagree with any part of these terms and conditions, please do not use our website.

The information we collect

When you visit, or register for services on our site Harlow Flooring will collect general information about you, such as your name, address, contact details so Harlow Flooring can contact you.  We may also collect information about your usage of our website as well as information about you from e-mails or letters you send to us.

From time to time, this website may also include links to other websites.  These links are provided for your convenience to provide further information.  They do not signify that we endorse the website(s).  We have no responsibility for the content of the linked website(s).

Cookies

This site uses cookies – small text files that are placed on your machine to help the site provide a better user experience.

In general, cookies are used, for example, to remember you are logged in, have visited a site before, or what your personal preferences are.  Also used for store information for things like shopping carts, and provide anonymised tracking data to third party applications like Google Analytics.

As a rule, cookies will make your browsing experience better.  However, you may prefer to disable cookies on this site and on others.  The most effective way to do this is to disable cookies in your browser.  We suggest consulting the Help section of your browser or taking a look at the About Cookies website which offers guidance for all modern browsers

How we use your information

Harlow Flooring will use the personal information we collect for the purpose disclosed at the time of collection, or otherwise as set out in this Privacy & Cookies Policy.  We will not use your personal information for any other purpose without first seeking your consent, unless authorised or required by law.

Generally we will only use and disclose your personal information as follows:

• to provide the products or services you have requested from Harlow Flooring;
• to answer your inquiry by post, telephone, mobile phone, fax as well as email;
• to assist us to make Harlow Flooring’s sites, services and products more valuable to our clients;
• for direct promotion of products or services and to keep you informed of new developments we believe may be of interest to you.

Your personal information will be kept strictly confidential. It is never sold, given away, or shared with anyone, unless we’re required to by law.

Access to your information

You can request access to the personal information that Harlow Flooring holds about you by contacting Harlow Flooring’s office as set out below.  We will provide you with access to your personal information unless we are legally authorised to refuse your request.  We may charge a reasonable amount for providing access.

If you wish to change personal information that is out of date or inaccurate at any time please contact us.  After notice from you, we will take reasonable steps to correct any of your information which is inaccurate, incomplete or out of date.  If you wish to have your personal information deleted please let us know and we will delete that information wherever practicable.

We may refuse your request to access, amend or delete your personal information in certain circumstances.  If we do refuse your request, we will provide you with a reason for our decision and, in the case of amendment, we will note with your personal information that you have disputed its accuracy.

Security

Harlow Flooring will take reasonable steps to keep secure any personal information which we hold and to keep this information accurate and up to date. Personal information is stored in a secure server or secure files.

The Internet is not a secure method of transmitting information. Accordingly, Harlow Flooring cannot accept responsibility for the security of information you send to or receive from us over the Internet or for any unauthorised access or use of that information.  We take security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage.  Your information will be held for a reasonable period or as long as the law requires.

Changes to this Privacy & Cookies Policy

Harlow Flooring may amend this Privacy & Cookies Policy from time to time by having the amended version available on our website.  We suggest that you visit our website regularly to keep up to date with any changes.